Frequently asked questions

By invitation. Fill in the access request form; we review your business and get back to you.

Not at the moment. Instead, we try one of your own transactions together in a short call.

We don't have a bulk import tool. You set up your stock and customers in Kuyum360; in the call we plan the easiest way together.

8, 9, 10, 14, 18, 21, 22 and 24 karat jewellery and scrap, fine gold, gram gold; Cumhuriyet, Ata and Reşat coins, from the quarter (çeyrek) up to the five-fold piece (beşli).

It opens in the browser. ID scanning and printing on pre-printed forms need the Device Manager on the computer the printer is connected to; a job you send from your phone comes out of that printer.

It also runs on Windows 8.1 and Chrome 109.

Up to 7 days back; that day's price is suggested. No future dates and no transactions in a closed period.

Bank receipts, receipts, invoices, proof of address, expense vouchers, delivery receipts (Teslim Tesellüm), the Individual Identification Form and ID documents.

You can accept it conditionally; it appears separately in the reports.

No. Reporting suspicious transactions is the jeweler's obligation. Kuyum360 asks for the identity verification and documents required for the amount, files them and includes them in your reports.

Common scanners that have a driver; for pre-printed forms, the Epson LX-350. Ask us about your model.

Windows, macOS and Linux. It updates itself.

Transactions, documents, the VAT and provisional tax cards; they cannot change transactions or stock.

The application and documents are on Amazon Web Services (USA, Ohio), the database on MongoDB Atlas (Germany, Frankfurt). Transfers abroad are explained in the Privacy Notice.

You download the document backup as a package with branch, year and month folders; reports download as PDF and Excel.

See the pricing page; prices exclude VAT.